Competitor-orchestrated fake review campaign wiped out — rating climbed 1.5 stars in under 3 weeks
The Golden Spoon had been operating successfully for 4 years when a rival restaurant began posting fake 1-star reviews using multiple bot accounts. Over 6 weeks, the restaurant's Google rating dropped from a healthy 4.5 to 3.2 — causing a measurable 31% drop in walk-in traffic. Our team identified 23 reviews as policy violations, filed targeted disputes with Google's Trust & Safety division, and had 22 removed within 18 days. The restaurant's rating recovered to 4.7, and footfall returned to pre-attack levels within a month.
We went from 3.2 stars to 4.7 in under three weeks. The fake reviews from a competitor were completely wiped. Innovative Hub saved our restaurant's livelihood.